Imperial College's Case Study

Background

With 14,000 full-time students, 1,000 part-time students, and 6,500 staff, the population of the College is equivalent to that of a reasonable sized town – requiring many of the same facilities to function effectively. Prior to the installation of ATMs, ICL students and staff had to rely partly on cash-back facilities at campus bars, clubs, cafes and restaurants in order to access their cash. Inevitably, the scale of demand impacted directly on resources and service levels, requiring the College to find additional solutions.

The solution

After installing various ATMs at their South Kensington campus, initially using suppliers from the main banking sector, ICL selected to trial the services of DC Payments. The trial was successful and ICL decided to deploy additional ATMs on other campus locations. The College now has four DC Payments machines in total, two at South Kensington, one at Hammersmith Hospital, and another at Silwood Park in Ascot. All the ATMs are free to use and are fully managed by DC Payments. We take responsibility for ensuring the units are kept fully stocked, regularly serviced and proactively maintained, to easily handle high levels of usage.

Outcome

Partnering with DC Payments has enabled the University to achieve its desired service levels, and to meet the high demand for access to cash from students and staff. Placing the ATMs at strategic locations, and offering a free to use service ensures maximum convenience for all at ICL, reducing the need to go off campus, and increasing spend within the College facilities. In addition, eliminating the need to install cash back facilities at campus amenities saves money and avoids any disruption to customer service at these locations.